Terms and Conditions
of WWW.SKYDIVESOFIA.COM

I. GENERAL PROVISIONS
Article 1. The platform www.skydivesofia.com is owned by “SKYDIVE SOFIA” Ltd., registered under the Commercial Code and the Commercial Register Act, duly entered in the Registry Agency, Commercial Register with UIC: 202487975, with its registered office and management address in Sofia city, Sofia Municipality, Lozenets District, Lozenets Quarter, 4 Midzhur Street, hereinafter referred to as the Company, “SkyDive Sofia,” or by the name of the website WWW.SKYDIVESOFIA.COM. It is a partner in the implementation of certain activities of the platform www.skydivesofia.com, including, but not limited to, business operations.
These General Terms and Conditions represent a legal agreement between you personally and “SKYDIVE SOFIA” Ltd., UIC: BG202487975.
Contact Information:
-Email for contact: [email protected]
– Phone for contact: +359 888 840 842
– Address for written correspondence: Sofia city, Sofia Municipality, Lozenets District, Lozenets Quarter, 4 Midzhur Street.

II. SUBJECT MATTER
Article 2. These General Terms and Conditions govern the relationship between the online store WWW.SKYDIVESOFIA.COM and its Users/Customers in relation to the conclusion of a distance sales contract for services. At the end of your order, by clicking on “I HAVE READ AND AGREE TO THE TERMS AND CONDITIONS,” you give your consent.
Article 3. The website represents an online platform through which services are offered to the Users of the site.
Article 4. Every User of the site declares that they agree with the rules for the protection of personal data and these General Terms and Conditions for the use of the website, and they undertake to comply with them. The User voluntarily provides “SkyDive Sofia” Ltd. with the necessary personal data for the purpose of entering into the contract, accounting, and delivering the service.
Article 5. Orders for goods can be accepted 24 hours a day, 7 days a week.

III. DEFINITIONS
Article 6. The following terms have the meanings set forth below in these General Terms and Conditions, unless explicitly stated otherwise:
– Website” or “site” – A collection of web pages and other files connected under the domain WWW.SKYDIVESOFIA.COM;
– “Web page” – A combination of various text blocks, hyperlinks to other pages, and multimedia effects in HTML (hyper-text markup language) file format, identified by the HTTP protocol. Each page may contain a mix of text and images;
– “User” – Any individual who accesses the site, either by directly typing the site name into their browser or through redirection from other sites;
– “Customer” – A User of the site who has taken advantage of a specific offer for a product available on the site;
– “Service” – The term refers to “service” as defined in § 13, item 14 of the Additional Provisions of the Consumer Protection Act, meaning any service offered through the site WWW.SKYDIVESOFIA.COM.
– “Distance Service Contract” – any contract concluded between “SKYDIVE SOFIA” and a User/Customer as part of an organized system for providing services at a distance, without the simultaneous physical presence of the trader and the consumer, through the exclusive use of the online platform WWW.SKYDIVESOFIA.COM;
– “General Terms and Conditions” – these present General Terms and Conditions, which apply in all cases of concluding distance service contracts through the use of the internet platform WWW.SKYDIVESOFIA.COM;
– “Tandem Jump” – refers to a parachute jump performed by a professional tandem instructor, where a passenger (Customer) is attached to the instructor using a passenger harness or rig.
– “Filming by Cameraman / Other Skydiver” – refers to video and/or photo recording performed by another skydiver, jumping together with the tandem pair (instructor and customer) and carrying out the video and/or photo shooting.
– “Handicam Filming” – refers to video and/or photo recording performed by the tandem instructor using a camera or cameras mounted on their hand.
– “Gift Voucher” – represents a contract in favor of a third party, where the User purchases one or more services for the benefit of a third party, who – after paying the price for the service(s) selected by the User – becomes a Customer within the meaning of these General Terms and Conditions, and to whom the corresponding service(s) are provided.
– “Skydiver” – an individual who has obtained a certificate, license, or validated parachute logbook, which certifies that they are qualified to jump independently.
– “Skydiving Course” – a training course for the Customer to acquire the skills for an independent parachute jump, which includes theoretical preparation, the specified number of jumps, equipment, filming, and explanations before and after each jump. The course is conducted according to the international AFF (Accelerated Free Fall) program, certified by the United States Parachute Association (USPA).
– “Solo Jump” is a training service for the Customer to acquire the skills for an independent parachute jump, which includes theoretical preparation, the necessary equipment, one jump with two instructors, filming, and explanations before and after the jump. The training is conducted according to the international AFF (Accelerated Free Fall) program, certified by the United States Parachute Association (USPA).
– “A License” – a package price for training the Customer to acquire the skills for an independent parachute jump, which includes the “Skydiving Course,” 13 solo jumps, and 5 jumps with an instructor, theoretical preparation, equipment, filming, and explanations before and after each jump with the instructor. The course is conducted according to the international AFF (Accelerated Free Fall) program, certified by the United States Parachute Association (USPA).
– “Wingsuit Course” – a training course for skydivers for their first flight with a wingsuit, which includes theoretical preparation, three jumps, equipment, filming, and explanations before and after each jump. The course is conducted by a licensed instructor.
– “Flights” – a motivational flight with a microlight trike, airplane, or autogyro, accompanied by a pilot-instructor.
– “Price” – the cost of the service(s) listed on the WWW.SKYDIVESOFIA.COM website.

IV. CONCLUSION OF A DISTANCE SERVICE CONTRACT
Article 7. To purchase a service from our website, you must:
7.1. Be at least 18 (eighteen) years old;
7.2. Fill out the electronic registration form correctly;
7.3. Provide an accurate and valid phone number and/or email address;
7.4. Pay a deposit for the reservation of the service, which also indicates your agreement with the service price;
7.5. Appear on the specified day (date) and at the specified time to be able to use the service;
7.6. Not submit fictitious requests or false information;
7.7. Comply with Bulgarian legislation, applicable foreign laws, these General Terms and Conditions, internet etiquette, the rules of morality, and good manners;
7.8. Not violate the property or non-property rights of others;
7.9. Not impersonate another person or represent a legal entity or group of people you are not authorized to represent, or in any other way mislead third parties about your identity or affiliation with a particular group of people.
Article 8. “SkyDive Sofia” may make offers for the sale of distance services through the following means of communication at a distance:
8.1. Addressed and unaddressed print materials from SkyDive Sofia;
8.2. Letters to the user;
8.3. Radio;
8.4. Television;
8.5. Videotext;
8.6. Email;
8.7. Internet;
8.8. Fax;
8.9. Phone;
8.10. Other means allowed by law.
Article 9. The conclusion of a distance service contract is carried out through the website of “Skydive Sofia” www.skydivesofia.com and the reservation system there. Except when explicitly required by the Customer, a paper contract is not provided. The costs (postal, transport) for receiving a paper contract upon a specific request by the Customer are at their expense.
9.1. When reserving a service, the User/Customer selects which additional services they wish to order and pay for. After making the deposit payment, they will receive an electronic voucher with a unique number to their email, which serves as proof of the concluded contract between “Skydive Sofia” and the Customer.
9.1.1. The unique voucher number must be presented at the location where the service will be performed.
9.1.2. If the Customer is unable to attend the scheduled day and time of the jump, they must inform “Skydive Sofia” at least 24 hours in advance to reschedule the reservation for the next available and convenient day and time. If this condition is not met, the deposit is non-refundable.
9.1.3. If the Customer fails to arrive at the airport at least 30 minutes before the reserved time, they will lose their position in the queue for the following hours. The service will be performed at the earliest available opportunity – either on the same day or the next day.
9.1.4. The electronic voucher contains a web address for checking the weather conditions, and the Customer is obligated to verify this information before heading to the airport. “Skydive Sofia” will contact the Customer only in case of sudden changes in weather conditions or any other reason preventing the service from being carried out.
9.1.5. In the event that the flight cannot be carried out (due to airspace closure by the Civil Aviation Directorate or other reasons beyond the control of the parties), “Skydive Sofia” will contact the Customer in advance via the provided contact details to reschedule the reservation for the next available day and time.
9.1.6. The services will be provided at the airport specified on the voucher.
9.1.7. The remaining payment for the service is to be made on the day the service is performed, at the location where it is provided.
9.2. When purchasing a gift voucher, the Customer selects the services they wish to order and pay for. After completing the payment, the Customer will receive an electronic voucher with a unique number via email, or a paper voucher sent to the specified address and a unique number sent to the email. The full price of the selected service(s) must be paid when purchasing a gift voucher. If the Customer wishes to receive a paper voucher, the costs (postage, transport) for receiving a paper gift voucher, if explicitly requested by the Customer, will be covered by “Skydive Sofia” and sent to the address specified in the electronic order.
9.2.1. When requesting a paper gift voucher, it will be sent on the same or the next working day after the payment is received. “Skydive Sofia” is not responsible for delays in bank transfers or electronic payments, nor for courier errors or delays in delivery.
9.2.2. The service will be performed after a prior reservation is made via the electronic system on the “Skydive Sofia” website or by phone. The Customer who will use the Gift Voucher may add additional services not included in the voucher and pay for them on-site when receiving the service.
9.2.3. The unique voucher number must be presented at the location where the service will be performed.
9.2.4. If the Customer with a gift voucher is unable to attend on the scheduled day and time for the jump, they must notify “Skydive Sofia” at least 24 hours in advance to reschedule the reservation for the next available and convenient day and time.
9.2.5. If the Customer does not arrive at the airport at least 30 minutes before the scheduled time, they will lose their position in the queue for the following hours. The service will be performed at the first available opportunity – either the same day or the next day.
9.2.6. The Customer will receive confirmation of their reservation by email, which will include a web address for checking the weather conditions. The Customer is required to verify this information before heading to the airport. “Skydive Sofia” will only contact the Customer in case of sudden changes in weather conditions or any other reason preventing the service from being carried out.
9.2.7. If the flight cannot be performed (due to airspace closure by the Civil Aviation Directorate or other reasons beyond the control of the parties), “Skydive Sofia” will contact the Customer in advance via the provided contact details to reschedule the reservation for the next available day and time.
9.2.8. The services will be provided at the airport specified on the website, which is also indicated in the reservation confirmation.

9.3. „Курсът по парашутизъм“, „Скочи сам“ и „А лиценз“ се провеждат след предварително уточняване на деня и часа на провеждане на теоретичната подготовка и всеки следващ скок. При стартиране на курса следва да бъде заплатена цялата му стойност или минимум 30% от нея, като финалното плащане не може да бъде по-късно от предпоследния скок от курса.
9.4. В случай, че лицето, което ще извършва скока или курса по парашутизъм не е пълнолетно, същото следва задължително да се яви на посоченото във ваучера летище с придружител – пълнолетно лице – родител или изрично упълномощено от родител трето лице. При неизпълнение на това условие „Скайдаив София“ има право да откаже да извърши услугата.
9.5. Всеки договор влиза в сила от момента на попълване на заявката от страна на Потребителя и се счита за приключен с изпълнението му или с прекратяването му от една от страните по реда, предвиден в настоящите Общи условия. Настоящите Общи условия са неразделна част от договора, който се подписва при поръчка чрез сайта.

V. RIGHTS AND OBLIGATIONS OF USERS AND CUSTOMERS USING THE WEBSITE WWW.SKYDIVESOFIA.COM
Art. 10. Every User/Customer has the right to browse and order the services offered on the website SKYDIVESOFIA.COM
Art. 11. Each separate purchase request made by the Customer to the Seller is considered as a separate contract. It is assumed that any person who has paid the price of the service they wish to purchase has expressed their intention to be bound by the text of these Terms and Conditions.
Art. 12. Every Customer has the option to order up to five services in one request.
Art. 13. Every User or Customer has the right to be informed about their order. The Customer has the right to receive information regarding their safety when the service is provided, or in advance, via electronic inquiry, by phone, or in person, as well as the necessary information for the execution of the Service.
Art. 14. At the time of purchasing a given service from the online store, the Customer expresses their consent to these Terms and Conditions for using SKYDIVESOFIA.COM. This happens automatically before finalizing the request, by ticking the box “I HAVE READ AND AGREE TO THE TERMS AND CONDITIONS”. Otherwise, the User will not be able to proceed to payment for the selected service(s). In accordance with the provisions of the Electronic Document and Electronic Signature Law, this represents a valid declaration of intent on the part of the User, resulting in binding consequences.
Art. 15. In case of a disputed situation regarding the validity of a request and payment made, and when the general conditions for using the website have been previously accepted, the payment request made by the owner of the profile from which the request was made will be considered valid.
Art. 16. In order to purchase a specific service, the User must make a request for its purchase by clicking the “BUY” button. The User then chooses the most convenient payment method for them.
Art. 17. Payment Method Selection:
The Customer has several options to pay for the product they desire:
– Electronic payment with a debit or credit card via ePay.bg or Borika.
– Cash payment at one of the Easypay desks.
– Cash payment at a branch of any selected commercial bank to the account of “SKYDIVE SOFIA” Ltd.
– For customers with online banking – electronic transfer to the account of “SKYDIVE SOFIA” Ltd.
IMPORTANT: Only payments in Bulgarian leva are accepted!
Art. 18 The offered services can be used within their validity period:
The validity of gift vouchers for tandem skydiving, “Skydive Solo,” “Skydiving Course,” and “A License” is one year from the date of purchase.
The validity of gift vouchers for flights with autogyro, airplane, and microlight is 6 months from the date of purchase.
In the event of an emergency or other objective limitations that prevent the normal functioning of the Company, all gift vouchers will be extended for the corresponding period during which they could not be used.
18.1. Клиентът/ Потребителят има право да удължи еднократно ваучера си срещу допълнително заплащане при следните условия:
18.1.1. С писмено уведомление на адрес [email protected] и посочен номер на ваучер, преди датата на изтичане на същия.
18.1.2. За срок от три месеца – 30 лева с ДДС, за 6 месеца – 60 лева с ДДС, считано от датата на изтичане.
18.1.3. Плащането може да бъде извършено предварително по банков път или на място при получаване на услугата в брой или с картово плащане.
18.1.4. Един ваучер може да бъде удължаван и за по-голям срок, в случай, че има извънредно положение, извънредна ситуация или по преценка на „Скайдаив София“ за всеки конкретен подаръчен ваучер, но с не повече от една година след датата за изтичането му.

VI. CANCELLATION OF THE SERVICE AND COMPLAINTS
Art. 19. The Consumer/Client has the right to cancel the concluded distance service sales contract without owing any compensation or penalty and without providing a reason, following the procedure of Art. 20 of these General Terms and Conditions, within 14 (fourteen) days from the date of conclusion of the contract for the provision of the service, but no later than 24 hours before the specified date and time of the service.
Art. 20. In the event of the Client’s cancellation of the distance service sales contract, the Client must pay for all services used until the moment of cancellation, according to the current price list of “Skydive Sofia,” if any services were used. In the case of a gift voucher contract – in the event of cancellation by the Client and/or Consumer, the Consumer must pay for all services used by the Client up to the moment of cancellation, according to the current price list of “Skydive Sofia,” if any services were used.
Art. 21. The cancellation of the Client/Consumer from the concluded distance service sales contract must be made in the following manner and under the following conditions:
21.1. When the Client/Consumer wishes to cancel the distance contract, they must inform “Skydive Sofia” of their decision before the expiration of the term under Art. 18 of these General Terms and Conditions, by completing and sending electronically the standard cancellation form according to Appendix No. 6 of the CPA (Consumer Protection Act) or by stating their decision unambiguously in any other way to the following email address: [email protected], indicating the voucher number or contract.
21.2. The term under Art. 18 is considered adhered to if the written notice under Art. 21.1 was sent before the expiration of the corresponding term.
Art. 22. The Consumer/Client is informed by accepting these General Terms and Conditions that the provision of the services is highly risky, and for this reason, “Skydive Sofia” and its employees have the right – for the safety of the Client – to refuse to perform a jump or an entire skydiving course, or related additional services in the following cases:
22.1. In case of bad or unsuitable weather conditions and/or in case of instructions from the Civil Aviation Authority (CAA) or another state or municipal controlling body;
22.2. Due to technical reasons related to the equipment used for the Tandem jump or the jump within the skydiving course;
22.3. Due to the Client’s refusal to follow safety instructions and techniques, as well as to use the equipment provided and/or checked by “Skydive Sofia”;
22.4. If the Client appears to be intoxicated, under the influence of drugs, in poor health, or with reduced self-confidence, if, in the instructor’s judgment, this could pose a danger during the jump.
22.5. Ако Клиентът не отговаря на ограниченията за извършване на скок като възраст, тегло, височина и не само, по преценка на инструкторите.
Чл. 23. В случая по чл. 22.1. „Скайдаив София” не носи отговорност за закъснение при предоставяне на услугата/ите, като определя на Клиента следващ ден, в който Клиентът да ползва услугата/ите. В случай че Клиентът желае да се откаже от ползването на услугата/ите, прилагат се чл. 18-20 от настоящите Общи условия.
Чл. 24. В случая по чл. 22.2. „Скайдаив София” предлага на Клиента следващ ден, в който Клиентът да ползва услугата/ите. В случай че Клиентът желае да се откаже от ползването на услугата/ите, прилагат се чл. 18-20 от настоящите Общи условия.
Чл. 25. В случая по чл. 22.3, 22.4 и 22.5 „Скайдаив София” има право да откаже извършването на услугата и да задържи платеното капаро съгласно чл. 9.1. от настоящите Общи условия, както и пълния размер на ползваните до момента услуги от Клиента. В случая на договор за подаръчен ваучер „Скайдаив София” има право да задържи до 30 % от платената стойност на ваучера, както и пълния размер на ползваните от Клиента услуги. В случай на заплатен “Курс по парашутизъм”, “Скайдаив София” има право да задържи пълният размер на ползваните до момента услуги, както и до 30% от пълната сума на курса, в случай че предсрочното му прекратяването е довело до загуби или изгубени ползи за Дружеството.
Чл. 26. При всички случаи, когато „Скайдаив София” следва да възстанови суми по сключен договор за продажба на услуги от разстояние, Потребителят/Клиентът изрично и писмено чрез изпращане на електронно писмо на адрес [email protected] следва да предостави информация за банков превод. Това може да стане едновременно с подаване на изявлението за отказ от договора. „Скайдаив София” възстановява сумата по предоставената от Потребителя/Клиента банкова сметка в срок до пет работни дни, считано от датата на получаване на коректна информация относно банков превод, при следните условия:
26.1. Всички банкови разходи, такси за картови плащания, куриерски такси или други такси, комисионни и разходи, платени от „СКАЙДАИВ СОФИЯ“ ООД са за сметка на Клиента, отказал поръчката и се удържат от финалната сума, която ще бъде върната.
26.2. Сумата може да бъде възстановена единствено на Клиента/ Потребителя, който я е заплатил и на посочена от него банкова сметка. Не е възможно отказ от сключен договор да се направи от получателя / Клиент и да бъде изплатена платената сума на него/нея.
Чл. 27. При посочени неверни или неточни данни за предоставяне на услугата, „Скайдаив София” е освободено от всякаква отговорност и каквито и да са задължения за изпълнение на поръчката, като има право да задържи капарото по чл. 9.1., респ. по чл. 9.3. или до 30% от стойността на подаръчния ваучер.
Чл. 28. Когато Клиентът не се яви на посоченото във ваучера летище и на посочените дата и час, както и в случая по чл. 9.4., „Скайдаив София” има право да задържи пълния размер на платените от Потребителя/Клиента суми, а в случая когато е било платено единствено капаро, има право да претендира и разликата до пълния размер на услугите, заявени от Потребителя.
Чл. 29. Art. 23. If the Client refuses to use the service outside the deadlines specified in Art. 18 of these General Terms and Conditions, “SkyDive Sofia” has the right to retain the full amount paid by the Consumer/Client. In cases where only a deposit has been paid, the company has the right to claim the difference up to the full amount of the services requested by the Consumer.
Art. 30. The Consumer/Client has the right to file a complaint according to the general procedure in accordance with the Consumer Protection Act.

VII. RIGHTS AND OBLIGATIONS OF “SKYDIVE SOFIA”
Art. 31. “Skydive Sofia” has the right to retain information and materials placed on the website WWW.SKYDIVESOFIA.COM.
Art. 32. “Skydive Sofia” has the right to suspend, change, or add services at any time without further notification to its Consumers/Clients. Contracts already concluded are not affected by such changes. All new services will occupy the initial positions on the website, and those with a discount percentage will be marked with “PROMO”. The website and its administrators reserve the right to offer promotional discounts at any time and to remove them as well.
Art. 33. “Skydive Sofia” is committed to providing the chosen service(s) by the Consumer/Client in a professional and quality manner, with the care of a good merchant, and to ensure the safety of the Client during its execution.
Art. 34. “Skydive Sofia” may request additional confirmation of the requested service or the Client’s condition for the execution of the service, including by phone or email. If the required information is not provided, this will automatically lead to the cancellation of the order, with or without further notification. In this case, Art. 28 of these General Terms and Conditions applies.
Art. 35. “Skydive Sofia” reserves the right to change or amend the General Terms and Conditions for the use of the website at any time without prior notice.
Art. 36. The administrators of WWW.SKYDIVESOFIA.COM have the right to remove a profile without notice, as well as to limit future access to any User who violates the general rules of use of the website or in any way creates disruptions to the normal operation of the website, or in any other case that the team of WWW.SKYDIVESOFIA.COM deems appropriate.
Art. 37. “Skydive Sofia” is not responsible for damages:
– Occurring due to temporary or prolonged inaccessibility of the online platform of the website for reasons that are not caused by the fault of the website’s employees.
– Caused by the Consumer’s fault, related to the failure to fulfill their obligation to securely store their personal username and password on the website in a way that prevents third parties from accessing them. WWW.SKYDIVESOFIA.COM is not responsible for lost data during information transmission on the internet.
Art. 38. “Skydive Sofia” protects the personal data of the Consumer and/or the Client, which became known to it during the completion of the electronic form for submitting a request to conclude a contract.
Art. 39. In compliance with the applicable legislation and the provisions of these General Terms and Conditions, “Skydive Sofia” may use the Client’s personal data solely and exclusively for the purposes outlined in these General Terms and Conditions. Any other use of the data will comply with Bulgarian legislation, its applicable acts, internet ethics, and the rules of morality and good manners.
Art. 40. “Skydive Sofia” is obliged not to disclose any personal data of the Client to third parties – commercial companies, individuals, or others, except when the information is required by state authorities or officials who, according to the applicable legislation, have the right to request and collect such information. In such cases, “Skydive Sofia” is required to provide the information under the law.

VIII. PROTECTION OF PERSONAL DATA
Art. 41. The User, accepting the general terms and conditions of use of the site, agrees that in order to provide its full service it is necessary to provide his personal data – name, email, telephone and delivery address. By virtue of his registration on the site, the User expresses his explicit consent to provide his personal data, as well as for them to be used for the purposes of the contract for the provision of the service.
Art. 42. The User gives his consent to WWW.SKYDIVESOFIA.COM to store his personal data for a period of one year. After this period, the data will be archived and summarized as statistical information, and the individual personal data will be deleted.
SKYDIVE SOFIA complies with all provisions related to the personal data of its users and clients, in accordance with the General Regulation on the Protection of Personal Data of the European Parliament and of the Council (Regulation (EU) 2016/679). The privacy of your personal data is important to us and we want you to feel good and at ease when you visit our website WWW.SKYDIVESOFIA.COM. SKYDIVE SOFIA guarantees the confidentiality of users’ personal data, as they will not be provided to third parties and will be used only and solely for the purposes provided for in the contract. By law, SKYDIVE SOFIA is obliged to provide personal data upon request by state authorities or officials who are authorized to collect such information for the purpose of detecting a crime or other legal act.

IX. INTELLECTUAL PROPERTY
Art. 43. “SKYDIVE SOFIA” Ltd. owns all rights to the entire website, as well as to the descriptions, photographs and all its elements. When copying or using any element of the website WWW.SKYDIVESOFIA.COM, without our permission, violators are subject to sanctions, according to the Copyright and Related Rights Act.

X. ENTRY INTO FORCE AND EFFECT OF THE GENERAL TERMS AND CONDITIONS
Art. 44. These General Terms and Conditions shall enter into force on 01.11.2024.
Art. 45. In the event of any change to these General Terms and Conditions, Skydive Sofia shall publish them on its website within 30 (thirty) days prior to their entry into force. When the changes are provided for in a regulatory act, they shall enter into force on the date of entry into force of the relevant regulatory act.